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Inspiration
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Inspiration

Ken Blanchard, Author of ‘The One Minute Manager,’ Ministers the Simple Truths of Great Customer Service

Editor June 2, 2020

How a Supermarket Bagger Became a Role Model for Global Employees Since he co-wrote The One Minute Manager in 1982, Ken Blanchard has rarely been off the bestsellers list, having authored or co-authored 60 books and landed a spot in Amazon.com’s Hall of Fame, as one of the 25 top revenue generators of all […]

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New York Times Business Reporter Charles Duhigg on The Power of Habit

Editor June 2, 2020

Calling in from the newsroom of The New York Times, where he is an award-winning reporter, Charles Duhigg explains the methods that individuals and businesses can use to break bad habits and build new positive behaviors and patterns. Duhigg is interviewed by Wizard Academy faculty member and graduate Dean Rotbart and by David Biondo, a veteran financial planner […]

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Featured

How You Can Attract and Keep Customers and Clients Forever

Editor May 17, 2020

Problem Solver Robbie Kellman Baxter: Customer and Client Retention Overview Whether your business is big or small, Robbie Kellman Baxter has proven strategies that you can use for long-term client retention and satisfaction. Robbie is the author of two blockbuster business books: The Membership Economy and its sequel, The Forever Transaction. Robbie is a strong […]